Digital transformation in office rentals
- Corporate strategy review
- Digital transformation
- IT performance review
- Technology
Summary
Client problem
What was delivered
Client Benefits
Experts in charge
Carolyn
Business Advisor
Client problem
- A digital platform for flexible office rentals was constrained by usual, yet outdated, manual processes that made onboarding and booking inefficient for users.
- The existing workflow was fragmented, not user-friendly, and misaligned with the fast-paced expectations of digital clients, while also needing to respect strict legal requirements around commercial leases.
What was delivered
- Led a full digital transformation of the office rental journey—from customer onboarding and listing management to contract generation and digital signatures.
- Designed an end-to-end digital experience that balanced automation and ease-of-use with legal and regulatory compliance.
- Worked across departments (product, IT, legal, and ops) to implement workflows that simplified complexity for both renters and landlords.
Client Benefits
- The platform was transformed into a fully digital, legally sound, and user-centric solution.
- Revolutionized the rental experience: the simplified process significantly improved conversion rates, reduced administrative overhead, and enhanced customer satisfaction.
- Positioned the company as a modern, tech-driven player in the flexible office space market.
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